Contact Us

At Apaldo, we pride ourselves on delivering exceptional customer service to our players in the Philippines. Our dedicated support team is available 24 hours a day, 7 days a week, including holidays, to assist you with any questions or issues you may have.

Whether you need help setting up your account, making an instant deposit, claiming your ₱188 app download bonus, or processing a 2-minute cashout via GCash or Maya, our friendly, bilingual (English and Tagalog) support agents are always ready to help.

To ensure you receive secure and official assistance, please use only our verified contact channels listed below:

• Live Chat Support: Click the floating "Live Chat" icon on our website or mobile app for instant, real-time assistance. Our average response time is **under 2 minutes**.
• Telegram Support: Subscribe to our official Telegram channel for daily Ang Pao bonus codes, or message our official support bot for secure account assistance.
• Email Support: For complex inquiries, technical issues, account verification, or general feedback, you can email us at support@apaldoasia.com. We aim to respond to all emails within 12 to 24 hours.

To help our support agents resolve your inquiries as quickly as possible, please follow these simple recommendations:

• Have your official Apaldo **username** ready before contacting support.
• If you are experiencing a transaction issue, please provide the **transaction ID** or a screenshot of your GCash/Maya receipt.
• If you are experiencing a technical error, please provide a brief description of the issue and a screenshot of the error message.
• Never share your account **password** or e-wallet PIN with anyone, including our customer support agents. We will never ask for this sensitive information.